Team · Founder & Principal
Mario Necola
20+ years in restaurant and hospitality technology. Started Linkeno after watching too many operators get stuck with systems they couldn't get a vendor on the phone about.
Background
Mario has spent two decades inside restaurant technology — first at the install level, then designing multi-unit rollouts, then running operations for groups that needed someone to actually be accountable when the system went down at 11pm on a Friday.
He started Linkeno after watching the same pattern repeat across hundreds of operators: technology was sold by people who'd never worked a service window, configured by people who'd never been on the line, and supported by people who measured their job by closed tickets, not by whether the operator's Saturday night cleared.
The Linkeno model is to do the opposite: senior people in every role, vendor-agnostic recommendations, transparent processing-fee residuals, and a single number to call when something breaks. The pricing is published. The math is honest. The phone gets picked up.
Posts by Mario.
All postsTechnology
Restaurant IT support explained — the nine services operators should actually get
"IT support" for a restaurant means nine specific things — from help-desk phone coverage to POS installs to cybersecurity monitoring. What's actually included, what to look for in a provider, and where most operators overpay.
Operations
Restaurant equipment downtime — what it actually costs and how to stop bleeding it
A single Saturday-night outage at a 200-cover restaurant walks away with $4,800 in dinner. Six discipline layers — UPS testing, LTE backup, standardization, documentation, monitoring, spare inventory — that catch most of it before it costs a shift.
Security
Preventing employee theft in restaurants — the tech stack we actually deploy
Restaurants lose more to slow internal drips than to bold theft. Seven prevention layers — from biometric clock-ins to immutable POS logs to refund holds — that stop most of it before a manager has to spot it on a report.
Networking
Network modernization for multi-site operators — a practical playbook
A blunt walkthrough of what to rip out, what to keep, and what to budget for when modernizing a flat, decade-old network across multiple restaurant or retail locations.
Networking
Retail network transformation — what the pandemic actually changed (and what didn't)
Five years out, the retail network demands look very different from the pre-2020 baseline. Curbside, BOPIS, RFID, app-first checkout, and ML-backed loss prevention each have a network cost. Here's what to redesign for.
Operations
Seven ways your POS is leaking cash — and how to plug the holes
Most loss comes from slow drips, not bold theft. Three weekly POS reports — voids, modifier mix, and manager comps — and the leaks surface in a month.
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