All-in-One IT Support
One monthly bill. The whole stack.
Linkeno's All-in-One program covers monitoring, support, replacements, and the day-to-day IT decisions you'd otherwise be making yourself — for one predictable monthly fee.
Single location
Essential
- POS health monitoring
- Hardware replacement (single per quarter)
- Email and phone support, business hours
- Quarterly tune-up call
- Payment processing audit (annual)
Most popular
Operating
- Everything in Essential
- 24/7 on-call support
- Network monitoring (every device)
- LTE backup included
- Hardware replacement (unlimited)
- Monthly performance report
Multi-location
Concept
- Everything in Operating
- Multi-location dashboard
- Quarterly business review
- Dedicated principal engineer
- Project work bank (40 hrs/quarter)
- Cyber-insurance posture report
What's actually included
Everything you'd be juggling — handled.
- POS, KDS, kiosk, signage, music, network monitoring
- Tier-1, tier-2, and tier-3 escalation under one roof
- Hardware replacement program — no breakdown bills
- On-site visits scoped quarterly
- Vendor management — we yell at the processor, not you
- Cyber-posture and PCI 4.0 readiness
SLA — Published
What we commit to in writing.
Most managed-IT firms vaguely promise "24/7." We publish first-response and resolution targets by severity — and put them in your MSA.
- P1 — Production downPOS offline, payments down, network outage during serviceResponse≤ 15 minResolution≤ 4 hrFounder + on-call engineer paged simultaneously
- P2 — Degraded serviceSingle station down, slow processing, intermittent Wi-FiResponse≤ 1 hrResolution≤ 8 business hrEngineer on-shift; manager review at 4 hr if open
- P3 — Minor issueReporting glitch, label-printer paper, signage schedulingResponse≤ 4 business hrResolution≤ 2 business daysStandard support queue
- P4 — RequestMenu change, new user, hardware quote, planning questionResponse≤ 1 business dayResolutionScoped on receiptQuarterly business review
Common questions
Asked often.
Yes — All-in-One is a managed service. One monthly fee covers monitoring, support, replacements, and the IT decisions you'd otherwise be making yourself.
Month-to-month after the first 90 days. We earn the next month every month.
Operating and Concept tiers include 24/7 on-call. Essential is business-hours plus emergency escalation.
Usually, yes. We audit on intake and only replace what's end-of-life or out of spec.
Free 30-min consultation
Bring us your worst tech bill.
We'll find at least three line-items you can kill, three you should renegotiate, and three you don't even need. Free, in writing, before you sign anything.