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Linkeno

Company

People who actually understand IT.

A small team that builds, ships, and supports the systems your operation depends on.

All-in-One IT Support

One monthly bill. The whole stack.

Linkeno's All-in-One program covers monitoring, support, replacements, and the day-to-day IT decisions you'd otherwise be making yourself — for one predictable monthly fee.

Single location

Essential

$249/ mo
  • POS health monitoring
  • Hardware replacement (single per quarter)
  • Email and phone support, business hours
  • Quarterly tune-up call
  • Payment processing audit (annual)
Schedule consultation

Most popular

Operating

$549/ mo
  • Everything in Essential
  • 24/7 on-call support
  • Network monitoring (every device)
  • LTE backup included
  • Hardware replacement (unlimited)
  • Monthly performance report
Schedule consultation

Multi-location

Concept

Custom
  • Everything in Operating
  • Multi-location dashboard
  • Quarterly business review
  • Dedicated principal engineer
  • Project work bank (40 hrs/quarter)
  • Cyber-insurance posture report
Schedule consultation

What's actually included

Everything you'd be juggling — handled.

  • POS, KDS, kiosk, signage, music, network monitoring
  • Tier-1, tier-2, and tier-3 escalation under one roof
  • Hardware replacement program — no breakdown bills
  • On-site visits scoped quarterly
  • Vendor management — we yell at the processor, not you
  • Cyber-posture and PCI 4.0 readiness

SLA — Published

What we commit to in writing.

Most managed-IT firms vaguely promise "24/7." We publish first-response and resolution targets by severity — and put them in your MSA.

  • P1 — Production down
    POS offline, payments down, network outage during service
    Response
    ≤ 15 min
    Resolution
    ≤ 4 hr
    Founder + on-call engineer paged simultaneously
  • P2 — Degraded service
    Single station down, slow processing, intermittent Wi-Fi
    Response
    ≤ 1 hr
    Resolution
    ≤ 8 business hr
    Engineer on-shift; manager review at 4 hr if open
  • P3 — Minor issue
    Reporting glitch, label-printer paper, signage scheduling
    Response
    ≤ 4 business hr
    Resolution
    ≤ 2 business days
    Standard support queue
  • P4 — Request
    Menu change, new user, hardware quote, planning question
    Response
    ≤ 1 business day
    Resolution
    Scoped on receipt
    Quarterly business review

Common questions

Asked often.

Yes — All-in-One is a managed service. One monthly fee covers monitoring, support, replacements, and the IT decisions you'd otherwise be making yourself.

Month-to-month after the first 90 days. We earn the next month every month.

Operating and Concept tiers include 24/7 on-call. Essential is business-hours plus emergency escalation.

Usually, yes. We audit on intake and only replace what's end-of-life or out of spec.

Free 30-min consultation

Bring us your worst tech bill.

We'll find at least three line-items you can kill, three you should renegotiate, and three you don't even need. Free, in writing, before you sign anything.